Terms of sale

Last updated: March 28, 2026

ARTICLE 1 – SELLER IDENTIFICATION

The online shop Causse & Campagne is operated by:

Name: Anne Gerard EI
Status: Self-employed micro-entrepreneur
Business address: 250 chemin de Lascabanes, 46360 Lauzès, France
SIRET number: 10241790400012
Registration: RCS Cahors
Email: causseetcampagne@gmail.com

VAT not applicable – Article 293 B of the French General Tax Code.

Hereinafter referred to as “the Seller”.

ARTICLE 2 – SCOPE OF APPLICATION

These Terms and Conditions of Sale apply to all sales made through the website:
www.causse-et-campagne.fr

Products may be promoted via:

Instagram
Facebook
Pinterest

However, no sales are concluded through these platforms.
All orders must be placed exclusively on the Seller’s website.

These platforms are neither contractual partners nor responsible for any sales.

ARTICLE 3 – PRODUCTS

The products sold are vintage or second-hand goods.

3.1 Nature of goods

Products may present:

  • Signs of wear
  • Age-related defects
  • Natural patina
  • Previous restorations

These characteristics are an integral part of the item and do not constitute defects.

3.2 Description

Dimensions, colors, and descriptions are provided with the greatest possible accuracy.
Slight variations may occur.

ARTICLE 4 – PRICES

Prices are stated in euros, excluding VAT (€).

VAT not applicable – Article 293 B of the French Tax Code.

Shipping costs, customs duties, and import taxes, if any, are the sole responsibility of the customer.

ARTICLE 5 – ORDER

The order becomes final after:

  • Validation of the cart
  • Acceptance of the Terms and Conditions of Sale
  • Full payment

An automatic confirmation email is sent.

The Seller reserves the right to cancel any order in case of:

  • Payment failure
  • Suspected fraud
  • Obvious pricing error

Orders are prepared and shipped within 1 to 2 weeks after receipt.

ARTICLE 6 – PAYMENT

Payment methods accepted:

  • Credit/debit card

Payment is due immediately.

ARTICLE 7 – DELIVERY

7.1 Delivery area

Delivery is available in mainland France, Belgium and The Netherlands.

7.2 Delivery times

Delivery times are indicative and depend on the carrier and destination country.

The Seller cannot be held responsible for delays caused by:

  • Customs services
  • Strikes
  • Administrative restrictions
  • Force majeure events

7.3 Delivery methods

Delivery is carried out via home delivery, pickup point, or parcel locker.

Available shipping methods are displayed at checkout.

7.4 Shipping costs

Shipping costs are calculated based on:

  • weight and size of the parcel
  • selected delivery method
  • destination

They are clearly indicated before order confirmation.

7.5 Tracking

When available, a tracking number is provided to the buyer once the parcel is shipped.
The Seller cannot be held responsible for delays attributable to carriers.

7.6 Claims

Damaged parcel

Refusal upon home delivery

If the customer notices that the parcel is damaged upon home delivery, they must refuse it and notify the Seller within 24 hours by email at causseetcampagne@gmail.com.

If damage is confirmed, the customer will be fully refunded using the same payment method used for the order.

Refusal at pickup point

If the customer notices damage upon collection at a pickup point, they must refuse the parcel and notify the Seller within 24 hours by email at causseetcampagne@gmail.com.

If damage is confirmed, the customer will be fully refunded using the same payment method used for the order.

Refusal at parcel locker

If the customer notices damage upon collection from a parcel locker, they must collect the parcel and notify the Seller within 24 hours by email at causseetcampagne@gmail.com, providing clear written reservations and photos of the damaged parcel.

If damage is confirmed, the customer will be fully refunded using the same payment method used for the order.

Acceptance of the parcel

Once the parcel has been accepted, it is considered delivered. If damage is discovered after acceptance, the customer must notify the Seller within 24 hours by email at causseetcampagne@gmail.com, including:

  • photos of the product
  • photos of the packaging
  • exact date of delivery/collection

Lost parcel

In case of non-delivery, the customer must notify the Seller within 2 days of the lack of tracking movement.

Delivery disputes

When the carrier marks a parcel as delivered while the customer claims non-receipt, the customer must notify the Seller within 10 days.

If damage is confirmed, the customer will be fully refunded using the same payment method used for the order.

Unclaimed parcels

Parcels must be collected within 14 days.

After this period, the parcel will be returned to the Seller. No refund or reshipment request can be made by the customer.

ARTICLE 8 – RIGHT OF WITHDRAWAL

In accordance with Articles L221-18 and following of the French Consumer Code:

The customer has a 14-day withdrawal period from the date of receipt of the goods.

Return conditions:

  • Return in original condition
  • Secure packaging
  • Return shipping costs borne by the customer
  • No refund of customs duties

Return procedure:

Email: causseetcampagne@gmail.com
Provide your order number
We will send the return address

Refunds are issued within 14 days after receipt and inspection of the returned item, using the same payment method used for the order.

Specifics of vintage items:

As items are vintage or second-hand:

  • Signs of age are not considered defects
  • Minor imperfections are part of their charm and authenticity
  • Dimensions are provided for guidance only

We recommend carefully reading descriptions and contacting us before purchase if in doubt.

Large items:

  • A specialized carrier may be required
  • Return shipping costs are borne by the customer
  • Costs may be significant

ARTICLE 9 – LEGAL WARRANTIES

The Seller is bound by:

  • The legal guarantee of conformity for two years
  • The legal warranty against hidden defects for two years

However:

Defects related to normal wear, age, or those mentioned in the description cannot be considered non-conformity.

ARTICLE 10 – LIMITATION OF LIABILITY

The Seller cannot be held responsible for:

  • Incorrect assembly
  • Improper use
  • Electrical incompatibility abroad
  • Acceptance of a damaged parcel without notification within the deadlines specified in Article 7.6

ARTICLE 11 – PERSONAL DATA (GDPR)

Data collected is used solely for:

  • Order processing
  • Customer relationship management

In accordance with GDPR, the customer has the right to:

  • Access
  • Rectification
  • Erasure
  • Restriction
  • Objection

Contact: causseetcampagne@gmail.com

ARTICLE 12 – MEDIATION

In accordance with consumer protection provisions regarding dispute mediation, after contacting us and failing to reach a satisfactory response, you may use a free consumer mediation service:

CM2C
49 rue de Ponthieu
75008 Paris
Tel: +33 1 89 47 00 14
Website: https://www.cm2c.net/declarer-un-litige.php
Email: litiges@cm2c.net

ARTICLE 13 – APPLICABLE LAW

These Terms and Conditions are governed by French law.

In the event of a dispute, jurisdiction is assigned to the French courts.